Help Center

Next day delivery across the UAE. Free shipping on orders over AED 200.

Once your order ships, you'll receive an email with a tracking number. You can also visit our Track Order page and enter your order number and email.

We process orders quickly! Contact us at hello@runnies.ae within 1 hour of placing your order and we'll do our best to make changes.

We offer a 30-day return policy. Items must be unworn and in original packaging. Free returns on all orders within UAE. Visit our Returns page to start a return.

Once we receive your return, refunds are processed within 5-7 business days to your original payment method.

Yes! You can exchange for any style of equal or greater value (pay the difference). Just note "exchange" in your return request.

Yes! All Runnies sunglasses feature high-quality polarized lenses that reduce glare and provide 100% UV protection.

Each product page includes detailed measurements. Our Glider Series is designed for a medium-to-large fit, while the Strider Series offers a more compact option. Not sure? Email us a photo and we'll help!

Yes! Our Prescription Insert add-on allows you to add prescription lenses to any Glider or Mini Strider series sunglasses.

We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, and Cash on Delivery (UAE only).

Enter your code at checkout in the "Discount code" field. Codes cannot be combined with other offers.

Yes! Email us at hello@runnies.ae with proof of enrollment for a special student discount code.